2019-2020 Undergraduate Catalog 
    
    Mar 01, 2021  
2019-2020 Undergraduate Catalog [ARCHIVED CATALOG]

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HSP* H135 - Service Management


Credits: 3
An exploration of “front of the house” hospitality operations, including styles and standards of dining room, lounge, and concierge services as well as dining room organization, customer relations, merchandising and sales promotion. Special emphasis is placed on manager/supervisor functions such as training, motivation, cashiering, revenue control and wine stewardship. Students will serve guests as the schedule dictates. Schedule adjustments may be requested to accommodate guest service.



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